Terms and Conditions

Introduction

The following Terms and Conditions apply generally to all the products and packages sold by Holidayplanet Pty Ltd (The Company) trading as Holidayplanet, Cruiseplanet and Flightplanet and the Royal Collection. Please ensure you read carefully the Special Terms & Conditions attached to flight-hotel & car hire bookings. Your payment to the company confirms acceptance of these terms and conditions.

Responsibility  

The Products are sold by The Company as agents for AIRLINE AND WHOLESALE COMPANIES and other principals providing, inter alia, accommodation and transportation services. All tickets, coupons, exchange orders, vouchers and receipts are issued subject to the appropriate tariffs and terms and conditions of sale of the The Company's principals and these conditions. It is therefore important to note that all bookings made by the Company are subject to the terms and conditions imposed by airlines, coach operators, hoteliers and others providing services including, but not limited to, shipping, rail, car hire, ferry, tour and restaurant operators whose services are utilised by the Company, some of which limit or exclude liability in respect of insolvency, non operation, death, personal injury, delay and loss or damage to baggage.

Liability

The Company accepts no liability for any loss or damage occasioned by the negligence of such principals and reserves the right to cancel or modify itineraries or bookings where circumstances require. The Company cannot accept any liability for the acts, omissions or default, whether negligent or otherwise, of airlines, car rental operators, ferry companies, hoteliers, tour operators or other persons providing services in connection with your tour pursuant to a contract between themselves and you (which may be evidenced in writing by the issue of a ticket, voucher, coupon or the like) and over whom The Company has no direct or exclusive control. Your acceptance of any tickets, coupons, exchange orders, vouchers and receipts will be deemed acceptance of the above conditions and of any alterations made to your tour. The Company reserves the right to decline acceptance of any individual on any tour.

 

Availability

The products sold by the Company are subject to availability at the time of bookimasng.

 

Rates and Price Variations

The Company reserves the right to vary the rates in the event of adverse moments in exchange rates or price rises made by the principals. Additional bookings will be subject to surcharge as appropriate. Rates are: per tour, per night, accommodation, per crossing ferries, per package; as appropriate to the particular product. Car rental is based on a 24 hour period commencing from the time of pick-up.

 

Price Inclusions and Exclusions

Items included in the prices or rates of the products are specified in each section. Prices do not include: meals other than as stated in itineraries; any air fares; Government departure taxes; passport and visa charges; vaccination fees; airport taxes; all items of a personal nature such as telephone calls, beverages; laundry; excess baggage charges and gratuities; travel insurance.

 

Spelling of Names and Documentation

Please ensure that the spelling of all names is correct and match the details exactly as shown on your passport(s). It is your responsibility to advise us of the correct information at the time of booking, as you will incur substantial costs to amend details at a later stage if the information you supplied was incorrect.

Travel Documents

Travel documents are not normally issued until three weeks before departure. When documents have been issued & received by the company they will be dispatched (mailed or emailed) to you. 

 

Passport and Visas

It is very important that you read the following information carefully and contact our office if you require any assistance in any area.

All individuals departing from Australia must be in possession of a valid passport which must have at least two blank pages. If your passport is due to expire within six months of your return arrival in Australia then under normal circumstances you should obtain a new passport. Should you be travelling on anything other than an Australian Passport then it is your responsibility to bring this to our attention as you may require a visa or permit to re enter Australia.

Certain countries require a visa for entry prior to arrival. You can obtain visa information by visiting www.visalink.com.au or by contacting the relevant consulate. Please ensure you are fully informed of their requirements as soon as you have made your reservation with our office, for example, previous criminal arrest or conviction may affect your entry to some countries, e.g. USA. If you are visiting or transiting through the USA, Australian passport holders do not require a Visa for stays up to 90 days for tourist purposes. You must pre-register your intention to enter the USA at least 72 hours prior to your scheduled departure. Travellers who do not apply for and receive a formal travel authorisation ahead of their intended departure date will not be able to board a flight or ship to the USA. To apply online for a USA travel authorisation visit http://esta.cbp.dhs.gov/esta . Be aware that Visa waiver conditions do apply. For example, you may require a Visa if you have a criminal record. In this case you must apply for a Visa.

Entry to any country is at the discretion of relevant immigration authorities on arrival. Regardless of whether you possess a current visa, entry into a particular country can still depend solely on the discretion of the Immigration Official on arrival in that country. Under those circumstances The Company cannot be held responsible for a country refusing entry to any individual irrespective of that country's normal entry procedures. If you are in doubt it is your responsibility to contact the relevant government agency or consulate prior to your departure. It is essential we have sight of your passport as soon as possible to ensure the above regulations are fully complied with.

 

Vaccinations

Vaccinations are required for certain destinations. Please contact your local doctor who will advise you of these requirements, visit www.travelvax.com.au

Payments to The Company:

Full payment is required to secure your booking. Please note that in some cases suppliers may require a deposit higher than $250 per person. No bookings will be processed until a deposit is received. No liability will be accepted by The Company until payment is actually received by The Company. Any binding contract will only exist between you and The Company when final payment has been made and all tickets, coupons, exchange orders, vouchers and receipts have been issued to you by The Company.
The Company cannot accept any responsibility for fraudulent use of a credit card.

Payment received via Credit Cards will incur the following fees: Visa / MasterCard 2.2% and American Express / Diners 3.5%

 

Cancellation of Booking

If you request The Company to cancel your travel arrangements, our liability will be limited to a refund of all monies paid by you, less any of our cancellation service fees and, less charges that will be made by airlines, hotels, car hire companies, cruise companies, tour operators, and other suppliers. Cancellation fees normally range between 50% and 100% of the total cost, not including taxes/port fees.

Travel Insurance. In many cases cancellation fees are 100% Refunds of monies can take a minimum 12 weeks to obtain from the travel supplier/wholesaler.

Please note that many travel suppliers treat passenger name changes and itinerary alterations as a FULL CANCELLATION and as such these changes can incur full cancellation charges. All travel suppliers &/or wholesalers charge amendment and cancellation fees. In many cases, cancellation costs may be claimed against your insurance policy, and accordingly, travel insurance is strongly recommended.

All airlines changes and cancellations can be made through the applicable airline direct or through The Company for most airlines.
For Jetstar or any Low Cost Airline changes, clients must contact the airlines directly for changes.
The minimum charge for International booking amendments is AUD$100.00per person and AUD$50.00 per person for domestic changes. These fees are in addition to any fees charged by the travel supplier/airline/wholesaler.

The Company provides access to booking our recommended Travel Insurance which is clearly shown on our Internet Sites... If you book with The Company and choose not to take out travel insurance, The Company will not be responsible for paying any extra costs or expenses you may incur. Travel Insurance may provide cover when the premium is paid and the policy issued, and so should be taken out as soon as payment is made for maximum protection

We strongly recommend all clients to take out travel insurance. Travel Insurance covers numerous contingencies. There are however some exclusions including insolvency of airlines and some other operators, acts of terrorism and other acts of wars.

Air Fares...Special Conditions

There are numerous rules and regulations affecting most advance purchase and other discounted air fares, which involve cancellation or amendment fees, should you need to amend your travel plans. If you have any query regarding these fees please do not hesitate to contact our office.

Flight Timings, Departure Points, Flight Numbers

The timings shown on your ticket are subject to re-confirmation on both OUTBOUND and INBOUND journeys. Please contact the applicable Airline at least 72 hours before departure. The Company cannot accept responsibility for amended flight timings or numbers.

Multiple Tickets and Connections

If you have purchased multiple tickets which mean you are transiting or connecting from one carrier to another or the same carrier, we cannot accept responsibility for any future schedule changes that may affect your connecting times.  Also, we cannot accept responsibility for any additional costs incurred in changing your flights to accommodate possible future amended schedules.  Please note that when booked on multiple airlines (and sometimes even on the same airline) you may need to check in your baggage with each airline at the transit point.

Hotels

Please note that hotels and room upgrades are listed as per your reservation.  Please be aware that hotel grades and hotel standards do vary between countries.  Any transfers, breakfasts or late checkouts that you have booked and prepaid will be shown on the vouchers.  Please note: two star and budget hotels generally contain limited facilities and standards vary quite considerably across this hotel grade.

Air Seats

Please note that infants under 2 years of age (international flights) and under 3 years of age (domestic flights) are not allocated a seat.

 

Travel Information

The Australian Government through the Department of Foreign Affairs and Trade has an information website on travel advice for various destinations around the world. We recommend that you refer to www.dfat.gov.au/ or on (02) 6261 3305. This dfat service will keep you updated on any new developments and offer you the most up to date advice.

Security Deposit – Car Rental

On all car rental bookings, the majority of charges are pre-payable in Australia or New Zealand. On collection of your car you will however be asked for a security deposit to the value of between $50 and $1000. This deposit can be paid by cash or the car rental operator may accept credit card imprint. If the deposit is lodged in cash, then the refund will be made to you direct by the car rental operator. If a credit card is used, a charge will be deducted to your account covering petrol and ancillary cost upon termination of your rental.

Bonds for Apartments and Campervans

On these products, you will be required to lodge a security bond to cover damage and other ancillary charges. These bonds can be paid by cash or credit card imprint. Bonds will be returned to you direct by the operator upon termination of the rental.

Refunds for Unused Services

No refunds will be made for unused services where a client terminates the service after it has commenced regardless of reason. In the event of returning a car early the operator may provide you with a statement showing the amount of unused services. This figure is for domestic taxation purposes and does not mean a refund for the amount will be made. Where refunds for unused services are allowed (eg for go-as-you-please accommodation vouchers) a service fee will be charged against the value of the refund. Please ensure that, when requesting a refund, you enclose copies of all relevant documentation.

 

Frequent Flyer Customers

Please note if you are a frequent flyer member you should retain your air ticket and boarding pass as The Company cannot be held responsible for obtaining copies of your air ticket at any future date. It is your responsibility with your frequent flyer programme whether the booking class on your reservation is eligible for frequent flyer po98nts.

Deep Vein Thrombosis (DVT)

There has been recent publicity in the media regarding the possible connection between Deep Vein Thrombosis (DVT) and long distance travel. It is your responsibility to ensure that you are fit for travel. If you have a medical condition or physical disability which may be exacerbated by long distance travel or you have any concerns that you may be susceptible to developing DVT you should immediately contact your doctor. The Company will not be responsible for any illness or injury you may suffer relating to DVT as a result of undertaking your proposed travel arrangements.

Privacy Act

When you or your agent provides us with personal information about yourself you acknowledge that we will use this information principally for the purpose of making travel reservations for yourself. Where necessary we may disclose this information about you to third parties including but not limited to airlines, hotels, car rental companies, rail operators, tour wholesalers, insurance companies and their intermediaries. From time to time we may send you information that may help you to understand and make decisions regarding your travel needs, this could include holiday and flight offers. By accepting these terms and conditions you are agreeing to receive copies of our electronic newsletters. If you do not consent to us sending you information please advise us by registered post.

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© 2014 HolidayPlanet Group trading as HolidayPlanet ABN 96 095 933 869. Member of The Travel Compensation Fund and The Travel Industry Association AFTA.
Travel Agent Licence Number: 9TA 1193. A division of the ASX listed Australian Travel Group Limited ASX ATL