Introduction

The following Terms and Conditions apply generally to all the products and packages sold by Holidayplanet. Some products also have special conditions applying to them. The payment of a deposit to Holidayplanet, confirms acceptance of these terms and conditions.

Responsibility

The Products are sold by Holidayplanet (The company) as agents for AIRLINE AND WHOLESALE COMPANIES and other principals providing, inter alia, accommodation and transportation services. All tickets, coupons, exchange orders, vouchers and receipts are issued subject to the appropriate tariffs and terms and conditions of sale of the Company's principals and these conditions. It is therefore important to note that all bookings made by the Company are subject to the terms and conditions imposed by airlines, coach operators, hoteliers and others providing services including, but not limited to, shipping, rail, car hire, ferry, tour and restaurant operators whose services are utilised by the Company, some of which limit or exclude liability in respect of insolvency, non operation, death, personal injury, delay and loss or damage to baggage.

Liability

The Company accepts no liability for any loss or damage occasioned by the negligence of such principals and reserves the right to cancel or modify itineraries or bookings where circumstances require. The Company cannot accept any liability for the acts, omissions or default, whether negligent or otherwise, of airlines, car rental operators, ferry companies, hoteliers, tour operators or other persons providing services in connection with your tour pursuant to a contract between themselves and you (which may be evidenced in writing by the issue of a ticket, voucher, coupon or the like) and over whom the Company has no direct or exclusive control. Your acceptance of any tickets, coupons, exchange orders, vouchers and receipts will be deemed acceptance of the above conditions and of any alterations made to your tour. The Company reserves the right to decline acceptance of any individual on any tour.

Availability

The products sold by the Company are subject to availability.

Rates and Price Variations

The Company reserves the right to vary the rates in the event of adverse moments in exchange rates or price rises made by the principals. Additional bookings will be subject to surcharge as appropriate. Rates are: per tour, per night, accommodation, per crossing ferries, per package; as appropriate to the particular product. Car rental is based on a 24 hour period commencing from the time of pick-up throughout.

Price Inclusions and Exclusions

Items included in the prices or rates of the products are specified in each section. Prices do not include: meals other than as stated in itineraries; any air fares; Government departure taxes; passport and visa charges; vaccination fees; airport taxes; all items of a personal nature such as telephone calls, beverages; laundry; excess baggage charges and gratuities; travel insurance.

Documentation

It is very important that you read the following information carefully and contact our office if you require any assistance in any area.

1. All individuals departing from Australia must be in possession of a valid passport. If your passport is due to expire within six months of your return arrival back in Australia then under normal circumstances you should obtain a new passport. Should you be travelling on anything other than an Australian Passport then it is your responsibility to bring This to our attention as you may require a visa or permit to reenter Australia.
   
   
2. Certain countries require a Visa for entry prior to arrival. Please ensure you are fully informed of the requirements as soon as you have made your reservation with our office.
   
   Please Note: Regardless of whether you possess a current visa, entry into a particular country can still depend solely on the discretion of the Immigration Official on arrival in that country. Under those circumstances Holidayplanet cannot be held responsible for a country refusing entry to any individual irrespective of that country's normal entry procedures.
   
   
3. Vaccinations are strongly recommended for certain destinations. Please contact your local doctor who will advise you of these requirements.

It is essential we have sight of your passport as soon as possible to ensure the above regulations are fully complied with.

Deposits and Payments

A deposit of $250 per person (or full payment where the value of the booking is less than $250 per person) will be required to secure the booking. Please note that in some cases suppliers may require a deposit higher than $250 per person. No bookings will be processed until a deposit is received. The balance must be paid eight weeks prior to your departure or earlier if the conditions of your booking make that stipulation.

Payments may be made by cash, cheque, bank cheque or credit card. An administration fee will apply to balances paid by credit card. Fees are as follows: Visa/Mastercard/Bankcard 2% (inclusive of GST), American Express/Diners 3% (inclusive of GST). No liability will be accepted by the Company until payment is actually received by the Company. Any binding contract will only exist between you and the Company when final payment has been made and all tickets, coupons, exchange orders, vouchers and receipts have been issued to you by the Company.

Late Bookings

Every effort will be made to process late bookings. Bookings made less than eight weeks prior to departure from Australia will require payments in full at the time of booking.

Booking Amendment Charges

Amendments to bookings will be charged at the rate of $100 per person + GST per service amendment. This is in addition to any charges that may be applied by airlines, hotels, cruise companies, tour operators, and other suppliers.

Cancellation Charges/Administration Fees

Fully Paid Bookings

Holidayplanet reserves the right to charge cancellation/administration fees of 20% of the total cost of the products booked. This fee is in addition to any charges that may be made /and other suppliers.

Deposited Bookings

Holidayplanet / Premier Travel Centre reserves the right to charge cancellation/administration fees equal to the total deposit amount. This fee is in addition to any charges that may be made by airlines, hotels, cruise companies, tour operators, and other suppliers.

General

If Holidayplanet is obligated to cancel your travel arrangements, the liability of Holidayplanet will be limited to a refund of all monies paid by you, less any Holidayplanet  cancellation/administration fees, and, less charges that may be made by airlines, hotels, cruise companies, tour operators, and other suppliers.

Travel Insurance

We strongly recommend all clients to take out travel insurance. (Travel Insurance covers numerous contingencies. There are, however, some exclusions including insolvency of airlines and some other operators, acts of terrorism and other acts of war).

Holidayplanet  acts as agents for QBE and HBF.

Air Fares, Special Conditions

There are numerous rules and regulations affecting most advance purchase and other discounted air fares, which involve cancellation or amendment fees, should you need to amend your travel plans. If you have any query regarding these fees please do not hesitate to contact our office.

Flight Timings, Departure Points, Flight Numbers

The timings shown on your ticket are subject to re-confirmation on both OUTBOUND and INBOUND journeys. Please contact the applicable Airline at least 72 hours before departure. Holidayplanet  cannot accept responsibility for amended flight timings or numbers.

Travel Information

The Australian Government through the Department of Foreign Affairs and Trade has an information website on travel advice for various destinations around the world. We recommend that you refer to www.dfat.gov.au or on (02) 6261 3305. This dfat service will keep you updated on any new developments and offer you the most up to date advice.

Security Deposit – Car Rental

On all car rental bookings, the majority of charges are pre-payable in Australia or New Zealand. On collection of your car you will however be asked for a security deposit to the value of between $50 and $1000. This deposit can be paid by cash or the car rental operator may accept credit card imprint. If the deposit is lodged in cash, then the refund will be made to you direct by the car rental operator. If a credit card is used, a charge will be deducted to your account covering petrol and ancillary cost upon termination of your rental.

Bonds for Apartments and Campervans

On these products, you will be required to lodge a security bond to cover damage and other ancillary charges. These bonds can be paid by cash or credit card imprint. Bonds will be returned to you direct by the operator upon termination of the rental.

Refunds for Unused Services

No refunds will be made for unused services where a client terminates the service after it has commenced regardless of reason. In the event of returning a car early the operator may provide you with a statement showing the amount of unused services. This figure is for domestic taxation purposes and does not mean a refund for the amount will be made.

Where refunds for unused services are allowed (eg. for go-as-you-please accommodation vouchers), a service fee will be charged against the value of the refund. Please ensure that, when requesting a refund, you enclose copies of all relevant documentation.

Frequent Flyer Customers

Please note if you are a frequent flyer member you should retain your air ticket and boarding pass as Holidayplanet cannot be held responsible for obtaining copies of your air ticket at any future date.

Deep Vein Thrombosis (DVT)

There has been recent publicity in the media regarding the possible connection between Deep Vein Thrombosis (DVT) and long distance travel. It is your responsibility to ensure that your are fit for travel. If you have a medical condition or physical disability which may be exacerbated by long distance travel or you have any concerns that you may be susceptible to developing DVT you should immediately contact your doctor. We will not be responsible for any illness or injury you may suffer relating to DVT as a result of undertaking your proposed travel arrangements.